Invalid Encoding Error Message when uploading .CSV list

[mmaiti_abc]

I am trying to upload a .csv file of email addresses into Marketo and keep getting an "invalid encoding" error message. Not sure why this is?

[SanfordWhiteman · Accepted solution]

This can signal

• a UTF-8 or UTF-16 encoding problem (i.e. the way characters are stored)
• a CSV formatting problem (bad commas, quotes, etc.)

Create a CSV with sample data that triggers the error and attach that file.

[mmaiti_abc]

Saving as a CSV UTF-8 file helped resolve the issue, thanks!

[SanfordWhiteman]

OK, good to hear. To be clear, Marketo supports UTF-8 and UTF-16 encoding (the standard “Unicode” encoding used by Excel, for example, is UTF-16LE and it works fine). But if you were trying to use, say, ASCII encoding with characters outside the ASCII set that would obviously be a problem.