Interesting Moment Trigger

Anonymous
Not applicable

Interesting Moment Trigger

I'm trying to create tasks in SFDC by using the Interesting Moment Trigger, but it doesn't seem to want to work.

A lead watches a video that creates an interesting moment, and based of the Has Interesting Moment trigger with 'contains' = 'Watched' it should then create a task. It's pretty simple, but obviously not working. Any idea why?

Thanks,

Chris

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4 REPLIES 4
SanfordWhiteman
Level 10 - Community Moderator

Re: Interesting Moment Trigger

What trigger isn't working?  Do you see the IM in the Activity Log of the relevant lead?

Posting screenshots of your SC Triggers, Filters, and Flows is always a help.

Anonymous
Not applicable

Re: Interesting Moment Trigger

Hi Sanford - I've attached my screen shots. It's pretty simple, yet not working.

I've attached the SL, Flow (which is the task broken into two images), then what you would see in SFDC that should trigger it.

interesting moment.JPGtask part 1.JPG

task part 2.JPG

interesting moment sfdc.JPG

Grégoire_Miche2
Level 10

Re: Interesting Moment Trigger

Hi Chris Kowalczyk ,

On your trigger the constraint is "type contains watched". But you trigger type is Web. So this will never match.

Try this:

pastedImage_6.png

-Greg

Anonymous
Not applicable

Re: Interesting Moment Trigger

Awesome thanks! I will try that and let you know!

Cheers,

Chris