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Interesting Moment Token Field Population

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Troy_Larson
Level 3

Interesting Moment Token Field Population

Hi all, 

 

So I have a question for anyone here. I'm currently stamping Interesting Moments: 

Troy_Larson_0-1596476167002.png

 

Now, when a lead becomes an MQL I'd like to transfer that Interesting Moment over to a custom SFDC field called MQL Most Recent Detail.

Troy_Larson_1-1596477494922.png

 

However, when I run myself through as a test I'm not seeing the {{trigger.Name}} instead I'm seeing the "type". So I'm wondering what it is I'm doing wrong because as you can see with my test I'm seeing the trigger type not the name. 

Troy_Larson_2-1596477522616.png

 

Any thoughts/suggestions would be greatly appreciated. 

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SanfordWhiteman
Level 10 - Community Moderator

Re: Interesting Moment Token Field Population

The {{trigger.}} tokens come from the activity that triggered the Smart Campaign. 

 

So if the trigger is "Had Interesting Moment" then the characteristics of the {{trigger.}} context only go as deep as the activity type ({{trigger.trigger name}}) and the subtype ({{trigger.name}}) — not the deep contents of the IM.

 

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4 REPLIES 4
Darshil_Shah1
Level 6

Re: Interesting Moment Token Field Population

Try {{trigger.Trigger Name}}

 

 

Best,
Darshil
SanfordWhiteman
Level 10 - Community Moderator

Re: Interesting Moment Token Field Population

Unclear what you mean by "transfer that Interesting Moment over to a custom SFDC field." You can't retrieve values from an already-existing IM and move them to a field. What's the Smart List for that second Smart Campaign?

Troy_Larson
Level 3

Re: Interesting Moment Token Field Population

Hey Sandy - 

Here's what I was looking to do: we have this new field called MQL Most Recent Detail - I was hoping to populate that with the  latest program name that the person qualified for when they became an MQL. That way our team has an idea as to "why" they became an MQL. 

My thinking was if I could take the {{trigger.Name}} and write it to that field when there's a person status change to MQL status. I was dry running myself through it to see what would get populated in the field. And I was seeing "Web" when I used {{trigger.Name}} & "Interesting Moment" when I tried the same flow using {{trigger.trigger name}}. 

To be more direct, the smart list for this qualification is - Has Interesting Moment: Web, Milestone, Email in past hour & email address is "troy". I figured I'd trigger that when I fill out a from as I have IMs set up to trigger when a form is submitted. 

I hope that lends a little more light as to what it is I'm trying to accomplish. 

SanfordWhiteman
Level 10 - Community Moderator

Re: Interesting Moment Token Field Population

The {{trigger.}} tokens come from the activity that triggered the Smart Campaign. 

 

So if the trigger is "Had Interesting Moment" then the characteristics of the {{trigger.}} context only go as deep as the activity type ({{trigger.trigger name}}) and the subtype ({{trigger.name}}) — not the deep contents of the IM.

 

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