I am not receiving any tests I am sending to myself - anyone know why?

[Anonymous]

Hi, 

I keep sending tests to myself but have not received any of them. Is anyone else having this issue?

Thank you,
Mandy

[Anonymous]

There tends to be a few things to check when this happens repeatedly:
1) Are the rules in your smart campaign allowing you to "run through the flow every time". If it's "just once" you won't recieve any emails, if you're doing QA and not using the test email feature.

2) If you are using the "test send" feature, sometimes there can be a delay on the servers OR it ends up in your SPAM folder because it contains the "test" feature. The easiest way to remedy this is to add the test emails as "appoved" in your SPAM program (which obviously differs depending on the program you use). We use postini and it took a few rounds of telling postini that our tests were not spam for them to work.

I would recommend sending yourself the email for testing through a smart campaign used only for testing. This ensures you see the email the way all your recipients will.

Hope that helps!

[Anonymous]

I agree with Kristen, sending through flow would be the safest option.

Send Sample is often blocked by corporate firewalls. It is likely that is happening to you. Your IT can whitelist Marketo to avoid that.

[Anonymous]

As Kristen and Breno mentioned, you need to enable "run through the flow every time." Please refer to the screenshot below. 

[Chris_Willis1]

That's one way... you may also want to look at Breno's comment about whitelisting Marketo's IPs.  You'll need to get your network administrator involved on that front.