How to suppress an embedded form for known visitors?

[Milena]

Hi everyone, sorry I could not find an answer to this. 

We are using embedded Marketo forms in our website that runs on Wordpress. 

When I send emails to known people, I want them to click a link and get to the asset in our web site (i.e., not to a standalone PDF), I want them to land on an asset landing page but not see the form. How can I achieve that? I understand that my web team needs to suppress it on the web server side - is that right? (Ideally, I would love to be able to avoid modifying the URLs in emails to indicate that the click comes from a Marketo-sent email - I found some recommendation for that approach but I'd prefer to not have to do that if possible). Thank you!

[SanfordWhiteman]

This is the built-in Known Visitor HTML feature (in Form Editor » Setup » If Known Visitor, show Custom HTML). Your web team doesn't need to do anything.

[Milena]

Thank you, Sanford! I think I checked that but I still saw a form for my own test record. I'll test some more

[SanfordWhiteman]

Ensure your test record has non-empty First Name, Last Name, and Email. These are prerequisites for the feature. Other than that, you just need a tracked link or a preexisting associated session (obviously).

[Disha_Goyal6]

Hi @SanfordWhiteman, will prefill work on website? 

We can add your script to make it work but if we don't add it then I don't think so prefill will work.

[SanfordWhiteman]

Pre-Fill isn’t used by Known Visitor HTML. Completely different feature.