How to send Email logs from Marketo out to other system for each record

[Vidhi]

Hi,

I am looking forward to seeing if someone has come across the problem where they would want to capture the email copy that is going out from Marketo to their members in another system as well.

We have a requirement that needs an automated process for sending our email log ( Dynamic and personalized ones too ) to another system called Genesys that we have sent out from Marketo to our members. 

The other system should be able to receive real-time email copy that is going out from Marketo to members from our campaigns. This is basically to support our contact center team if there is a call that requires them to look into an email that our member has received from Marketo.

Any input will be highly appreciated.

Kind Regards,

Vidhi

[SanfordWhiteman]

You will need to have Marketo enable the server-to-server BCC option. And prepare your system for what can be massive volume, as every outbound email will result in a copy sent to your server.

[Vidhi]

Hi @SanfordWhiteman ,

Hope you're keeping well. Thank you for your input.

I should have mentioned that we already have the BCC option but as you said, the volume is now an issue for us. So, which is why we're looking for a scalable solution to achieve send logging between Marketo and another system. Perhaps, via building custom API or any other possible solution.

Kind Regards,

Vidhi

[SanfordWhiteman · Accepted solution]

Yes, you should've mentioned that!

There's no other way, you need to build your receiving system to scale. Are you trying to receive directly into a low-powered server? Then you need to switch to using an intermediate server that can handle the volume and then push to the next hop at a lower rate (perhaps aggregated data, like a multipart MIME body w/multiple emails in one HTTP payload).

[Vidhi]

Hi @SanfordWhiteman ,

Yes, we are updating our strategy to achieve this solution by creating an additional server to solve the volume issue. 

Thank you for your input always!

Kind Regards,

Vidhi