how to fix error when populating different language field from Marketo to SFDC?

[Teresa_Hsu1]

We load all our leads to Marketo and sync over to SFDC when needed.  However, if leads are from different language, eg. Dutch, some of the information gets messed up with ? or �.  Does anyone know how to fix it?

Thanks!

Teresa

[Grégoire_Miche2]

Hi Teresa,

For European accented languages, check that the CSV file you import is encoded in UTF-8. If you want to import asian languages, you will have to encode the CSV in UTF-16.

The easiest way to encode a CSV file in UTF-8 on windows is to open it with the notepad app, then hit the "Save As" menu and choose UTF-8 at the bottom of the screen.

On Mac OS, I use BBEdit, or it's free brother, TextWrangler. See Bare Bones Software | Products

-Greg

[Josh_Hill13]

Please look up the UTF8 upload instructions.