Re: how to fix error when populating different language field from Marketo to SFDC?

Teresa_Hsu1
Level 4

how to fix error when populating different language field from Marketo to SFDC?

We load all our leads to Marketo and sync over to SFDC when needed.  However, if leads are from different language, eg. Dutch, some of the information gets messed up with ? or �.  Does anyone know how to fix it?

Thanks!

Teresa

2 REPLIES 2
Grégoire_Miche2
Level 10

Re: how to fix error when populating different language field from Marketo to SFDC?

Hi Teresa,

For European accented languages, check that the CSV file you import is encoded in UTF-8. If you want to import asian languages, you will have to encode the CSV in UTF-16.

The easiest way to encode a CSV file in UTF-8 on windows is to open it with the notepad app, then hit the "Save As" menu and choose UTF-8 at the bottom of the screen.

On Mac OS, I use BBEdit, or it's free brother, TextWrangler. See Bare Bones Software | Products

-Greg

Josh_Hill13
Level 10 - Champion Alumni

Re: how to fix error when populating different language field from Marketo to SFDC?

Please look up the UTF8 upload instructions.