How can you use SFDC Queues in Smart Lists?

Richard_Wasylyn
Level 4 - Champion Alumni

How can you use SFDC Queues in Smart Lists?

Has anyone been able to use lead ownership by queue in their smartlists? We have a few active lead queues that we want to have alerts triggered by different queue but I can't figure out how to pull based on queue. Anyone?

Richard Wasylynchuk
Tags (2)
1 REPLY 1
Josh_Hill13
Level 10 - Champion Alumni

Re: How can you use SFDC Queues in Smart Lists?

This is well documented here.

Using a Queue When Syncing a New Record to SFDC

You can use Lead Owner Name IS EMPTY

Your Admin can assign names or do some workarounds.

You can post a value in a field like Queue Owner=X (this has to be done in SFDC).