Hidden Field Value not Updating Lead Record

Michael_White
Level 5

Hi -

Looking for a bit of help troubleshooting an issue I'm having.  I'm currently testing a new form with a number of hidden fields -- two in particular are giving me trouble.  When submitting this form, I can see from the activity log of my test lead that values for these two fields were submitted -- but when I look at those fields on the test lead's Lead Info page, they are empty.

The fields are simply strings, two-to-three digits. Any idea what may be causing this to fail to updating in the lead record?

6 REPLIES 6
Devraj_Grewal
Level 10 - Champion Alumni

Michael,

Check those two fields in the "Field Management" section of Admin. Verify that updates to the fields are not blocked by "form fillout".

Michael_White
Level 5

Thanks Devraj -- I should have added based on similar discussions I've looked through on this topic -- both fields are not being blocked from updates by anything -- and both have pre-fill disabled within the form, so I'm still a bit stumped...

SanfordWhiteman
Level 10 - Community Moderator

Does the widget type on the form sufficiently match up to the field type in Field Management?  Some combinations will result in data loss, such as ​Checkbox ​and ​Integer.

Anonymous
Not applicable

Sanford, any suggestions on how to update checkboxes with hidden fields?

SanfordWhiteman
Level 10 - Community Moderator

Set the values as either the string "yes" (for true) or the string "no" (for false).

Michael_White
Level 5

Field type in the form editor is text; field type in Field Management is string, which is a combination that had previously worked for me in the past -- do you recommend using a different type?