GoToWebinar Credential Question and Landing Pages Not Redirecting

[Tom_Kerlin2]

Hi everyone,

In process of testing our webinar programs and we're using GoToWebinar.  I activated the 1st child campaign and everything was fine.  Then, after clicking a link in email and registering on the registration landing page, the page didn't take me to the Thank You landing page in internet explorer.  In Chrome, after hitting submit button the Email Unsubscribe Confirmation page displayed. I checked the form and it is set to redirect to Thank You landing page so not sure what is wrong.

As for GoToWebinar-Marketo Adapter setup, was having hard time finding the Event Partners link in Admin area.  Once GoToWebinar is synced, does this go away?  I was told we had already synced so proceeded to step 2 in that process (and maybe that's why I can't find that option anymore).

I appreciate your help! 

Thank you, Tom

[Josh_Hill13 · Accepted solution]

1. Redirect the Form - check the Form setting on the Page itself. Sounds like there is something wrong. IE9 is no longer supported.
2. Are you using embedded forms?
3. Admin > Launchpoint > Add New. This will retain your GTW login until you delete it. It used to be called something else until recently.

[Anonymous]

Hi Josh,

Would you happen how to approach a "failed' status under a GoToWebinar service installed in Launchpoint? I tried double clicking in the error and a window popped up prompting me to login to GoToWebinar, but the new window that opens up keeps closing. I am unable to reenter GoToWebinar credentials. Should I delete the installed service and re-add it?