GoToWebinar api 403 error since 6am PDT March 27, 2017

[Ryan_Lessard]

I've been getting a registration error for all my GTW events since 6am March 27, 2017. GTW has a note on their API status here: Citrix GoTo APIs Status but they don't seem to be considering this status less then "operational". Anyone else having this problem?

[Anonymous]

I, too, have been having this same issue since 3/14. It caused a huge problem with a recent webinar and we were unaware of the issue because Marketo never provided a notification that the API connection was broken. We've since tried to re-establish the connection and continually fails. I'm almost glad to see others are experiencing this -- we were going crazy trying to troubleshoot.

[Anonymous]

I am going to assume you've fixed it by now - but for anyone else having the same issue (I just had it today, Oct. 24) take these steps to correct it.

When I would click LOGIN TO GTW - it would look like it was processing, then return to the same error (API/403) under details.  Combining things above - I simply:

1. Opened an incognito window

2. Logged into Marketo

3. Logged into GTW from Launchpoint

Closed the window and the error was gone - I returned to the non-incognito window, hit refresh and it was resolved there as well.

I suspect this was due to someone changing the password on the account.

[Dan_Stevens_]

Thanks for surfacing this.  We don't have any active programs using the connector, but when I try to "log into GTW" in Admin, I can't.  A new, blank window opens for a couple seconds and then just closes.  And I can't even setup a new connection.  Hopefully, they get this fixed soon as we are about to send out a new set of webinar invites.

[Ryan_Lessard]

Same thing happened to me when I tried to reset based on Darrell's suggestion.

[Dan_Stevens_]

I opened a support case as well so that Marketo sees that this is a widespread issue.

[Dan_Stevens_]

The integration appears to be working fine for us now.  When clicking the "log into GTW" from within Admin and a blank window pops up/disappears, that could be an indication that the connection is fine.  If not - let's say the password changed - they you would have an opportunity to provide updated login credentials.

[Ryan_Lessard]

Ours is working again also. Had to follow the steps Dan mentioned. Thanks for your help Dan.

[Tara_Rowe]

I have had this issue for a week now. The only resolution we found was signing in through incognito mode, but that is a quick fix. Marketo support is researching it further for us since it continues to happen.

[Ryan_Lessard]

HI Tara,

Signing into Marketo or GTW through incognito mode?

[Tara_Rowe]

Sign into Marketo in incognito mode, go to Admin and LaunchPoint and sign into GTW through there. Add in your credentials and it should work. You will still need to go back and update the Members with the "Change Status".

We have to check everyday to make sure and are going through the steps in fear that our Webinar is not going to work.

[Dan_Stevens_]

Instead of logging in every day, create a simple operational program that includes an alert and trigger campaign to notify you when the connection breaks:

[Darrell_Alfons2]

That's too bad! Can you share a little more information on the issue.

Are leads not getting registered?

If you go to admin > launchpoint > does it show that gotowebinar is connected?

I had a problem before where we had to re-login to gotowebinar because of updates on the gotowebinar side.

[Ryan_Lessard]

Thanks Darrell,

Leads are not getting registered in GTW and show up in the program as "registration error".

Re: launchpoint - shows "failed". I just tried to log in again to see if that helps anything.

Really appreciate the response,