Google's change and how it affects tracking email open rates

[Anonymous]

Google today announced a change to how images are rendered and tracked in Gmail.  The change affects our ability to track email open rates through Gmail for the desktop, and will affect email opened through Gmail apps for Android and iOS in the near future.


The Marketo Engineering team is working on a solution to this problem.  Please stay tuned for additional information. 

[Anonymous]

Thanks for keeping us up to date!

[Anonymous]

At first, automatic image loading seemed like a great thing. Then I found out they're going to be cached, which basically means complete loss of open rate data for Gmail (well, I guess you would get 1 open). Please keep us updated, thanks!

[Anonymous]

Subscribing. Thanks for the update.

[Jenn_DiMaria2]

Also subscribing.  Interested in hearing other responses!

[Anonymous]

Subscribing. Thanks, Cheryl!

[Anonymous]

subscribing

[Michelle_Tizian]

Glad I visited the community today to see this.  Thanks for posting!

[Alex_Stanton1]

subscribing

[Anonymous]

Also subscribing to this but I have a question. 

For Outlook - does the preview pane count as an open? Im thinking No but they did see the content of your email...

Thanks!