We're getting ready for GDPR, and just I did an audit of all entry points for data subjects into our systems. Glad I did that, because I had neglected to think about our website live chat! We use Intercom, but I imagine the scenario is the same for most web chat providers. Right now, our SDRs can create leads with a click of a button from a website chat conversation. That's obviously going to be an issue with GDPR.
All of Intercom's documentation is around their own privacy and security and I haven't seen anything written about how they're addressing this (I realize we'll also have to sign a DPA with them). We are scheduling a call with our rep soon, but I wanted to see if any of the rest of you have come across this scenario and how you're handling it with your chat provider.
Amy Goldfine
Marketo Champion & Adobe Community Advisor
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