Re: From and reply to emails

Anonymous · ‎03-08-2017

Can i have the replyto email be someones email outside of our company? We would like to send an email on behalf of a wholesaler. I am guessing i shouldn't make the "from email address" theirs but wondered if having the replyto email theirs would cause any issues?

Dan_Stevens_ · ‎03-08-2017

You can use any address for the "reply-to" or "from" email addresses. Just know that this could negatively impact your deliverability. Ideally these addresses should share the same domain as your tracking/sending domain.

Anonymous · ‎03-08-2017

okay, so even changing the replyto can impact deliverability? I was hoping just the "from" did... dangit.

SanfordWhiteman · ‎03-08-2017

I wouldn't worry about deliverability: there won't be a substantive difference if you make sure that DKIM is in place for the From and Reply-To: domains (and you might as well have them both be the same domain, since semantically if you are sending "on behalf of" the wholesaler they are the From: as well as the Reply-To).

Dan_Stevens_ · ‎03-08-2017

It's also worth pointing out that different email server aren't consistent in their use of "reply" and "from". If someone clicks "reply" in the email, some platforms use the "reply-to" address and others use the "from". So like Sandy mentions, these should always be the same.

Anonymous · ‎03-09-2017

How do I set up dkim? Would the wholesaler just need to confirm the email or is it more complex than that?

Katie Dunn | Senior Graphic Designer | Brokers International

4135 NW Urbandale Drive | Urbandale, IA 50322 | www.biltd.com<http://www.biltd.com/>

Phone: 800.362.1097 | Direct: 515.867.5542 | kdunn@biltd.com<mailto:%20kdunn@biltd.com>

Visit us at www.biltd.com<http://www.biltd.com/>

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you receive this email in error, please notify us. This information contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this email. Please notify the sender immediately by email if you have received this email by mistake and please delete this email from your system. Nothing in this email should be considered as tax, legal, investment or other professional advice. Any quotes contained in this email are only a quote, not an offer of insurance and no insurance is provided until a valid contract is entered into with the insurance company. All quotes are tentative, non-binding and subject to change. The final decision to issue a policy is that of the insurance company. We have taken reasonable precautions regarding viruses in this email. The company is not responsible for any loss or damage arising from the use of this email or attachments.

Dan_Stevens_ · ‎03-09-2017

Here are some resources:

Set up a Custom DKIM Signature - Marketo Docs - Product Docs
Set up SPF and DKIM for your Email Deliverability - Marketo Docs - Product Docs
Alphabet Soup - CNAME, SPF, and DKIM on your DNS - pt.2 SPF and DKIM (including some valuable input from Sanford Whiteman)

Anonymous · ‎03-09-2017

Thank you! Very helpful

Kim_Allen · ‎03-21-2017

Exactly! To echo some of the points above, I wouldn't be too concerned about this impacting the deliverabilty. I also would be sure to think through what email address you are using bc people usually forget to think about autoresponses.