Form referral functionality (Forms 2.0) not working in Firefox

MarketoUserUDG
Level 1

Form referral functionality (Forms 2.0) not working in Firefox

Hey guys,

 

I made a thread here a few weeks ago to inquire about going about creating a double form submit functionality. Unfortunately that functionality does not work in Firefox. Here was the original thread:

 

https://nation.marketo.com/t5/product-discussions/referring-someone-new-via-a-marketo-form-and-attri...

 

The problem here is that the second lead isn't being created in Firefox... Does anyone know of a workaround for this?

6 REPLIES 6
SanfordWhiteman
Level 10 - Community Moderator

Re: Form referral functionality (Forms 2.0) not working in Firefox


The problem here is that the second lead isn't being created in Firefox... Does anyone know of a workaround for this?


I code and test in Firefox first, so that doesn’t make sense. Please link to your page.

MarketoUserUDG
Level 1

Re: Form referral functionality (Forms 2.0) not working in Firefox

MarketoUserUDG
Level 1

Re: Form referral functionality (Forms 2.0) not working in Firefox

Update: I have an alert that triggers on form completion @SanfordWhiteman  (I think you added these details): test@reftest.com. I can't see the new record being created unfortunately.

SanfordWhiteman
Level 10 - Community Moderator

Re: Form referral functionality (Forms 2.0) not working in Firefox

This worked in Firefox (check your database):

SanfordWhiteman_0-1654094782144.pngSanfordWhiteman_1-1654094795861.png

 

MarketoUserUDG
Level 1

Re: Form referral functionality (Forms 2.0) not working in Firefox

I can definitely see the new record. But one of the things that was flagged was the consistency (i.e. it wasn't always creating a new record) @SanfordWhiteman . For me, it didn't create a record ever. For you, it has (on the latest record), but the previous one I flagged didn't get created (consistency).

 

Do you have any thoughts on why this might be the case?

SanfordWhiteman
Level 10 - Community Moderator

Re: Form referral functionality (Forms 2.0) not working in Firefox

There’s nothing particularly complex about the code (no race conditions or dependencies or expectations about vars/values).

 

You’d need to be able to reproduce it not creating the second record and check (a) what errors were in the console, and (b) what was put on the wire.