Form pre-fill not populating values on Marketo landing page

[monkeyrench12]

Hello,

I am having trouble with my email preference form not pre-filling. I am coming from a tracked link, pre-fill is enabled on the form and it is enabled on the landing page, which is a Marketo landing page. I have set up tokens next to the form which correspond the value. These are populating, so I don't think it's an issue with the munchkin code.  

Any help would be much appreciated! 
Will

[SanfordWhiteman · Accepted solution]

Is Pre-Fill also enabled in Admin » Landing Pages » Settings?

Are you using a named Marketo form element (mktoForm) on the template? Or have you used the form embed code on this page?

[Michael_Florin]

I'd suggest to open that link in the email in an incognito window or clear cookies before clicking. 

[SanfordWhiteman]

To Michael’s point, if your Munchkin session is already associated with another record in the db, Pre-Fill is automatically disabled.

Even if {{lead.tokens}} on the page output the the expected First Name and Last Name, that doesn’t mean it’s the same person record who received the email.

[monkeyrench12]

Thank you to you and Micheal for your help - it was not using the named form in the LP template that was causing the issue, it is now working thank you