Form is prefilling but I set it not to????

[Anonymous]

I am trying to have a form NOT prefill. I had it working when I tested it, but now that I have sent out the email it appears to have reverted back to prefilling. 

What I've done (and confirmed is still the case) - in the landing page, selected Landing Page Actions->Edit Form Settings -> DEselected the Prefill box (i.e. no check mark).

Why is my form still showing as filled? I am trying to get people registered for a webinar and due to the WebEx integration, need them to complete the form each time. 

[Matt_Stone2 · Accepted solution]

In the actual form settings (not the landing page), are all of the fields set to pre-fill? If they are, this is probably what's causing it, and I'm not sure if that's a bug or not.

You might want to create a clone of whatever form you're using (I'm assuming you're using it elsewhere where you DO want it to pre-fill), and have it be used only for webinar registrations. Then alter each field in the actual form's settings so it doesn't pre-fill.

[Anonymous]

Good afternoon, Whitney!

Matt's suggestion is a good one, often times the individual landing page has been set to allow prefill, which overrides the global selection for the form.  I highly recommend opening up a Support Ticket so that our team can start taking a look at it to determine the exact nature of the issue.

Thank you for your time,

Jesse
Premier Support Team

[Anonymous]

Thanks all. Got it figured out. It was that I needed to have something changed at the form level not just landing page - luckily my agency figured it out pretty quick!