First nested program Email is Not Sending in Engagement Nurture Stream

[JLM]

In my Engagement Program the first nested program in the Stream is not working as intended so I'm looking for guidance.

1) First EM is Not part of the Engagement Program - it captures leads into a Program and Sends an email. In this program the Flow step is supposed to enter people into the Engagement Stream; see below for the setup. 

2) The Engagement Stream consists of Nested Programs containing EM sends. In the first nested program for the first 2 weeks it did not pull in all the people and this week it did not even run. The nested progams after the first one did run. 

First EM Program- designed to then enter people into the Engagement Stream

Engagement Stream with Nested Programs

[Oz_Platero]

Hello @JLM ,

There is not enough info to tell. 

Some things to look at:

• The smart campaign in the nested program  -> 01B- Article DL/Security  
  • What does the smart list look like?
  • Example Member of Engagement Program = True
  • If you have a complex smart list it could be the record did not qualify.
• Is your test is already a member of the nested Program  01B- Article DL/Security therefore it will not qualify and get skipped. 
• This tends to happen if you use the nested program in other ways or your are doing testing and your test person is already a member.

[JLM]

In the first Nested Program of the Stream, which is not working, there are 2 Smart Campaigns:

-1 Smart Campaign which pulls people who clicked a prior EM into being a member of the nested program in order to Exclude them from the EM Send - only 5 current members are in this smart campaign now.

- 1 Smart Campaign to send the Email - see below Smart List.  Flow step for this Smart List is just "Send Email"