Firefox 31 Login Problems

Anonymous · ‎07-30-2014

I am able to log in fine on other browsers but on my Windows 8 PC, Firefox 31 doesn't seem to allow me to pass the log in screen. No errors are displaying after submission.

blackbaud1_Mark · ‎07-31-2014

I've been using FF 31 on a Windows 7 machine for a week or so with no problem. I just now fired it up on my personal Windows 8 machine (Surface Pro) and it worked fine there as well.

When we've seen the issue of looping back to the log on screen, sometimes it's an issue with the cache and cookies. Have you tried clearing them and re-trying?

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Anonymous · ‎07-31-2014

It wasn't the cache or cookies as I cleared those out first but I disabled all of my Firefox add ons and the problem resolved itself. Explored it a little further and it seems to have been the "HTTPS everywhere" add on.

blackbaud1_Mark · ‎07-31-2014

I've been using FF 31 on a Windows 7 machine for a week or so with no problem. I just now fired it up on my personal Windows 8 machine (Surface Pro) and it worked fine there as well.

When we've seen the issue of looping back to the log on screen, sometimes it's an issue with the cache and cookies. Have you tried clearing them and re-trying?