Fields cannot be mapped - Unmapped Custom Fields

[mitchwalla]

Hi, I am trying to perform initial field mapping and I have fields on the lead/account level that Marketo does not seem to want to allow me to map together "Fields cannot be mapped".  

I see that there are account & lead fields that are mapped together to a marketo field such as with "Industry", "website", etc... 

I have a number of fields that are crucial to our business that need to be mapped the same way. Thoughts?

[Salytics · Accepted solution]

Hi Mitch,

There are several criteria that need to be met for fields to be mapped:

• Fields need to be of the same type
• The losing field must be removed from all assets
• The fields must exist on the same Marketo object
• Fields can only have one of each object type
• Fields can be mapped to a maximum of 2 SFDC fields
• SFDC fields can only be mapped to one field in Marketo
  

You can find more details on marketo/salesforce field mapping on this post by KCS_integration

Is there any chance you haven't met those criteria?

[Charlotte_Lfg]

Hi @Salytics, 

The link to KCS_integration doesn't seem to be available anymore, can you help? 

[Darshil_Shah1]

It seems to be working for me! Could you try again (maybe in a different browser)? 

[Charlotte_Lfg]

Hi,

Sorry, I wasn't specific enough 🙂 It says that the access is denied. 

Thanks,

 

[Darshil_Shah1]

Hi @Charlotte_Lfg!

I think users are not allowed to access the archived content. The best course of action IMO would be to open up a new thread with your question in case you're not able to find an answer from earlier posts in the community.

[Oz_Platero]

Hello @mitchwalla ,

Great points by @Salytics .

To answer this part specifically from my time and experience working for Marketo

"I am trying to perform initial field mapping and I have fields on the lead/account level that Marketo does not seem to want to allow me to map together "Fields cannot be mapped".   ..."

You will not be able to do a Lead and Account in the initial field mapping process.   You will need to contact support after the first sync.  Then they can remap it or do other field remappings initial field mapping will not let you do during that phase (assuming you stay within other parameters).

Ask support about pros/cons of remapping Lead-Account Fields.