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Field showing up in Field Mapping but not Field Management

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Rachel_Egan
Level 7

Field showing up in Field Mapping but not Field Management

I have a field in Salesforce that I'm trying to access in Marketo. It shows up in my "Field Mapping" pane but not in "Field Management" and I can't call on it from smart campaigns or smart lists. Any idea why this would be? Here's a screenshot if that helps, the field I'm trying to use is "SFDC Lead Owner ID" in Marketo and "Owner ID" in SalesforceSFDC-Field_MKTO-Field_Discrepancy_0915.png:

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Rachel_Egan
Level 7

Re: Field showing up in Field Mapping but not Field Management

I found this workaround in (although it's still a workaround and I haven't tested it yet).

You can create a workaround by doing this:

1) create a custom field in SFDC that sits on the lead object

2) in SFDC, create a trigger where if lead owner = queue, then that field is filled in with the queue name

3) the custom field will sync to Marketo, showing the value in the custom field

4) you must also have a trigger in SFDC where if lead owner is a user, not a queue, then custom field = blank.

This  will enable you to select leads in Marketo based on the lead being owned by a queue  (and can be used if you have multiple queues, because the SFDC trigger rules can be based on different queue names).

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4 REPLIES 4
Josh_Hill13
Level 10 - Champion Alumni

Re: Field showing up in Field Mapping but not Field Management

Yes, this field is not directly available to Marketo. Instead, Marketo shows you Lead Owner and such.

If you do want the SFDC ID#, you need to ask your CRM Admin to create a separate field(s) which pull in that value as text and expose it to Marketo. I believe there are threads on the precise steps to take. You can do this for SFDC Record ID or Type as well.

Rachel_Egan
Level 7

Re: Field showing up in Field Mapping but not Field Management

Thanks Josh! I will look for those threads and see what I can figure out.

Rachel_Egan
Level 7

Re: Field showing up in Field Mapping but not Field Management

I found this workaround in (although it's still a workaround and I haven't tested it yet).

You can create a workaround by doing this:

1) create a custom field in SFDC that sits on the lead object

2) in SFDC, create a trigger where if lead owner = queue, then that field is filled in with the queue name

3) the custom field will sync to Marketo, showing the value in the custom field

4) you must also have a trigger in SFDC where if lead owner is a user, not a queue, then custom field = blank.

This  will enable you to select leads in Marketo based on the lead being owned by a queue  (and can be used if you have multiple queues, because the SFDC trigger rules can be based on different queue names).

Rachel_Egan
Level 7

Re: Field showing up in Field Mapping but not Field Management

NOTE: While this doesn't solve for other fields that aren't mapping, it does solve for the Queue name/filter issue.