Field not syncing from salesforce

StephAndersonGW
Level 1

Field not syncing from salesforce

I have a field in salesforce that is not syncing over to marketo. The field is a pick list. Is it not possible for pick list fields to sync when no other fields were updated? 

 

This field is typically updated on its own, on individual contacts. 

 

What do I need to do to get this to sync over?

 

Thanks! 

2 REPLIES 2
ChiranjeetShahP
Level 2

Re: Field not syncing from salesforce

Hi,

 

you may want to check Marketo API permission at the salesforce side, typically this kind of syncing error comes when  Marketo API role doesn't have permission to update certain fields. 

Mariah_Mattick
Level 4

Re: Field not syncing from salesforce

To add on to this - here is the documentation for what the Marketo sync user should have access to for Enterprise SFDC instances: https://experienceleague.adobe.com/docs/marketo/using/product-docs/crm-sync/salesforce-sync/setup/en...

Mariah Mattick