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Event RSVP form overriding previous entries when using same computer

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Anonymous
Not applicable

Event RSVP form overriding previous entries when using same computer

We have a form set up for an event we are running soon, which allows guests to RSVP. We have found that if someone RSVPs from the same computer as another person, their RSVP overrides the previous one. Has anyone had this issue before and how do we fix it? Is it an IP issue, e.g. each IP can only submit one form?

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SanfordWhiteman
Level 10 - Community Moderator

Re: Event RSVP form overriding previous entries when using same computer

You should move the question to Products  "Community" is for issues with the Marketo Nation itself -- and yes, this is confusing.

Sounds like you're dealing with a fairly common situation, which is actually by design. By default, as each new person (identified by email address) fills out a form in a given browser session, the web activities in the session -- pageviews and clicks -- get reassociated (linked to) each new lead in turn.

To change this behavior, people use the Referral Form pattern (you can search the Community for examples) so that the web session continues to be associated with one original person.

But even without a Referral Form to use as a kiosk of sorts, Fills Out Form activities should still be in the context of each new/updated lead. What do you mean by "overrides" exactly?

(And also, this has nothing to do with IPs but everything to do with cookies.)

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6 REPLIES 6
SanfordWhiteman
Level 10 - Community Moderator

Re: Event RSVP form overriding previous entries when using same computer

You should move the question to Products  "Community" is for issues with the Marketo Nation itself -- and yes, this is confusing.

Sounds like you're dealing with a fairly common situation, which is actually by design. By default, as each new person (identified by email address) fills out a form in a given browser session, the web activities in the session -- pageviews and clicks -- get reassociated (linked to) each new lead in turn.

To change this behavior, people use the Referral Form pattern (you can search the Community for examples) so that the web session continues to be associated with one original person.

But even without a Referral Form to use as a kiosk of sorts, Fills Out Form activities should still be in the context of each new/updated lead. What do you mean by "overrides" exactly?

(And also, this has nothing to do with IPs but everything to do with cookies.)

View solution in original post

Anonymous
Not applicable

Re: Event RSVP form overriding previous entries when using same computer

Thanks Sanford for your advice. By "overrides", I mean the first person's data disappears and is replaced by the second. We can't set up a second form, we need to use this one. Is it possible to just implement a fix?

SanfordWhiteman
Level 10 - Community Moderator

Re: Event RSVP form overriding previous entries when using same computer

"Disappears" on the Marketo side? Nothing like that happens with a standard form.

Just to be clear...

Lead A fills out form as

  Jill Blough

  jill@​blough.com

and that creates the lead Jill Blough in Marketo, with the email address jill@​blough.com and, let's say, lead ID 12345.

Now Lead B comes over to the form and fills it out as

  Joe Blue

  joe@​blue.com

What are you saying is happening with lead ID 12345 ​after this second form submission?

Anonymous
Not applicable

Re: Event RSVP form overriding previous entries when using same computer

We didn't have the form collecting email addresses as this wasn't necessary for our purposes. We've now added that in and I'll let you know if that solves the issue!
Thanks Sanford!

SanfordWhiteman
Level 10 - Community Moderator

Re: Event RSVP form overriding previous entries when using same computer

Ah! It's very necessary, as Marketo dedupes form submissions by email address. Otherwise, all submissions will be overwrite the same known, but email-less lead (since there's nothing to indicate it's a net new lead). That must be your issue.

Anonymous
Not applicable

Re: Event RSVP form overriding previous entries when using same computer

Hi Sanford, it looks like that was the issue. We've added in an email field and so far it looks like it has cleared up the problem. Lesson learnt for next time! Thanks for your help!