Engagement Score question

[Mark_McGriff]

Marketo says “The engagement score makes it easy to see how effective the content in your engagement program is. The score ranges from 0 to 100. ”

https://docs.marketo.com/display/public/DOCS/Understanding+the+Engagement+Score#:~:text=The%20engage....

But on this lead, Engagement is 150

How is that possible? 

thanks in advance, Mark

[JessicaMeyers · Accepted solution]

Hey Mark, 

The docs article you linked is looking at the "engagement score" as it relates to an engagement program. The Individual engagement score within Marketo Sales Insight is a combination of Priority & Urgency, which are explained here.

In short - two different engagement scores, for two different features. 

Hope that helps! 

[Mark_McGriff]

It does, Jessica! 

thank you so much! M~