Engagement Program Statuses - Difference between 'Engaged' and 'Responded'?

[Anonymous]

Hi all,

I am trying to set-up the statuses for my engagement programs. Can you tell me the difference between 'Engaged' and 'Responded'?

Thank you!

Mandy

[Josh_Hill13]

They can be whatever you want!

I recommend coming up with several statuses and defining the triggers:

• Member (added)
• Clicked
• Engaged (maybe filled out at least 1 form?)
• Reached Goal (whatever that is)
• Bad Exit - did something you did not want
• Unsubscribed - exited from an email in this program.

[Anonymous]

Josh,

When you say come up with several statuses defining triggers, do you mean create new SCs with the triggers in them?

For instance, if I wanted to create on for 'Engaged', would I create a SC and then in my Smart list, I would say "Fills out form" trigger and that would be "any". The flow would say "Change program status' to "Engaged"?