Engagement Program - program exausted

[Carla_Cabaceir1]

Hi,

I'm setting up an engagement program and having an issue with the program showing content Exhausted even though the lead hasn't received the email. Any ideas why this is happening?

[SanfordWhiteman · Accepted solution]

First, note that Exhausted always shows up in the log before the final cast is actually sent (as you can see here). Interpret it as a Pre-exhaustion warning.

But you have to show us more of the EP setup here, and the people's send history, so we can prove/disprove that anything is unexpected.

[Carla_Cabaceir1]

Thanks Sanford.

I just received the emails in my inbox. Yesterday I was testing the same scenario and didn't received the email, so I was starting to get worried of what was going wrong.

thanks again for your quick reply and clarification that this is actually a Pre-exhaustion warning and not actually exhausted before the email went out