Email suspended

[Anonymous]

If the Email Suspended flag = True, will Marketo deploy emails to the lead? I received the following error "551 smtp.XXXXX.com is configured to reject email from your domain. " but have since worked with the recipient company's IT department to correct the issue on their end. Now I would like to redeploy the emails to them, but I'm not sure if they will go through since they are still marked as "Email Suspended." In the lead record, I do not have the option to change Email Suspended back to False.

[Aslihan_Ayan_Ha]

It is a Marketo System field so I don't believe you can change this. Maybe Marketo support can provide some assistance to reset it. However, it is not a permanent suspension. On the UI, once it is set to true, it always shows true. But on the backend, 24 hours later, the email is again available to receive emails.

[Josh_Hill13]

This is correct. You can ignore a True here for the most part. Marketo handles the 24 hour suspension.

[Josh_Hill13]

But I would check if that email was marked as Email Invalid=T, if so, you will have to set it to F.

[Yan_Hristov]

Hey @Josh_Hill13 

Someone recently told me that the following scenario happens automatically in Marketo:

1. Email is marked as suspended

2. Twenty-four hours later email starts receiving emails again

3. If the next three emails they receive are also rejected, the email is now marked Invalid

Any true to step 3?

[Yan_Hristov · Accepted solution]

Turns out to be nonsense. Ignore everyone.