Re: Email not appearing in Campaign Flow step Send Email Drop Down List

Anonymous
Not applicable

Email not appearing in Campaign Flow step Send Email Drop Down List

I know the answer is very simple, but I can't find it anywhere in docs or discussion.

I've created and approved an email. It's been tested and is ready to go.

PROBLEM

I added a Send Email Step to my campaign flow. The email I created doesn't appear in the drop down.

I created it under Marketing Activities. It sits in a subfolder of a folder that contains all my local assets.

Thanks in advance.

7 REPLIES 7
Grant_Booth
Level 10

Re: Email not appearing in Campaign Flow step Send Email Drop Down List

Are you positive the email is approved? Approve an Email - Marketo Docs - Product Documentation
If yes, then you might try logging into Marketo using an incognito window. If it works in the incognito window, you probably need to clear your browser's cookies to fix the problem.

Anonymous
Not applicable

Re: Email not appearing in Campaign Flow step Send Email Drop Down List

It's approved. Cleared the cookies.

Still not working. I've submitted a case to support.

Dan_Stevens_
Level 10 - Champion Alumni

Re: Email not appearing in Campaign Flow step Send Email Drop Down List

Can you post a screenshot of your program/folders/assets as well as a screenshot of your smart campaign flow?

Anonymous
Not applicable

Re: Email not appearing in Campaign Flow step Send Email Drop Down List

Unfortunately my company's security policies won't allow that.

Devraj_Grewal
Level 10

Re: Email not appearing in Campaign Flow step Send Email Drop Down List

Wil,

Are you typing in the email asset letter by letter? I would double check spelling as well.

Grant_Booth
Level 10

Re: Email not appearing in Campaign Flow step Send Email Drop Down List

I don't suppose this email is part of an AB test in an email program? If it is, the email name changes to reflect that it's part of a test, and you'll want to type in the name of the program instead of the name of the email.

Michael_White
Level 5

Re: Email not appearing in Campaign Flow step Send Email Drop Down List

Lots of good suggestions in here, and your support case is probably the best way to get this resolved if it is indeed an issue with the UI -- but depending on your setup there's one other thing I'd check:

Are you using workspaces in your instance?  If so, double-check the workspace the Email and Smart Campaign are in.  If they differ, the email isn't going to be available to the smart campaign.