Email Analysis - heat grid report?

[Anonymous]

According to tech support, it has been enabled in our instance as well, but Email Analysis does not appear in the Type drop down list.  Seems like there may be a bug.

[Anonymous]

Email Analysis is a feature available in Revenue Explorer, just like Lead Analysis and Program Opportunity Analysis.

[Anonymous]

Sorry - I was looking in Reports, not in Revenue Explorer :0( 

I did find the Email Analysis type there and it's already revealing insights!  However, I don't see an option for creating the heat grid - is there more documentation on how to do that or has that part not been released yet?

[Chandini_Kalsy]

We have Revenue Explorer, but I don't see Email Analysis appear in the drop box.

[Anonymous]

Elliott - There are a couple of pre-built reports in the Standard folder that use the Heat Grid chart type with Email Analysis, e.g. Email - Click Activity Head Grid.  Here is an article with more details on the Heat Grid chart type:  https://community.marketo.com/MarketoArticle?id=kA050000000L6CoCAK. 

Chandini - Approximately, we expect most of our customers to have access to Email Analysis by the end of May.  Please contact us (support@marketo.com) if you don't have it by that time.

[Anonymous]

Holy cow - there are more than a couple of pre-built reports, there are 8, which is wonderful!  Marketo really needs to update  the Understand The Email Analysis help article to point this out.  In fact that help article has a link to the Built-in Revenue Explorer Reports help article, but it has not been updated with the Email reports.

Also thanks for pointing out the Customize and Display Heat Grids help article - I seem to have overlooked or forgotten most of the RCE enhancements with the June '12 release.

[Anonymous]

As a followup from this original thread, I have started playing around with the email click activity heat grid, open activity etc. Is there anyone I can talk to for additional questions I had on this?

I found the articles in community did not go into the level of detail as I would like. Also, when I have called support the team does not seem to know much if anything about this capability.  

Thanks!

[Anonymous]

I agree Esther, there wasn't much documentation on this. Maybe they could do a video or something?