Duplicate Lead Created for Same Email Address with Different Company Name

[Danielle_Wong]

We are seeing 2 lead records with the same exact email address, however, the company name is different.  Is this why it didn't dedupe upon the 2nd form submission?

Thanks

[SanfordWhiteman]

That would only be the reason if you have a compound primary key (email + company) specifically set up by Marketo support.

[Danielle_Wong]

Thanks Sanford. We don't have this set up. So now I'm wondering why this person was not just updated in the current record instead of a new record created causing duplicate. I guess this will be a question for Marketo Support.