We've had more down time than usual lately, and our campaigns are being aborted. This, of course, is very detrimental to our business. Is there any mention of guaranteed uptime anywhere?
You could ask to move to a diff pod if that's the problem. I've almost never seen a batch get cancelled by the System. If anything, I've seen slowdowns, but either Support or I would have to deliberately kill a process.
I remember an information saying that if a batch takes more than 4 hours to compile the smart list, it will abort. I have never seen it applied either, so not sure it's real or event still valid.
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