Does Marketing Event Mobile App sync 100 for you?

[Anonymous]

There was an issue with the iPad app at my most recent event.
I had a walk-in who had not registered, so I added him to the app easy enough, then checked him in. I then synced and the sync worked according to the app. The info for the new addition, however, didn't flow to the MKTO  campaign after I synced. His name isnt in the list of Registrants export.

Has this ever hapened to you? How do I fix it?

[Anonymous]

We have not had this problem using the iPad app.  Was a lead record created in Marketo?  If so, what does the Activity Log show for smart campaign and progression status activity at the time the new lead was created?

[Anonymous]

Hi Elliott
No lead record was created in Marketo for the attendee I added through the app, though the app was definitely synced several times since then.

[Anonymous]

"His name isnt in the list of Registrants export."

Is it in the Attended list? 

[Anonymous]

He is in my Attended list in the App. Is that the Attended  list you are referring to?

[Anonymous]

Create a new smartlist.

Make it look like this by using the Add Constraint button:


Check the leads tab. See if your contact is there. 

[Anonymous]

A lead record should have been created in Marketo, when you added the lead through the app. Since one was not created,  I would suggest you create a case with Marketo tech support on this one.