Do Marketo forms work behind Chinese firewall?

[Iryna_Zhuravel4]

Hi Kristen, I discussed this issue with our marketing team in China yesterday, and they did not notice anything like that, the only recent issue we've noticed in China is that when you click a link in the email, it might take a while, up to 20-30 seconds to get redirected to the actual page you were trying to open. Let me know what suport says about your problem, thank you for sahring this

[Iryna_Zhuravel4]

Hi Kristen, we ran into the same issue with landing pages you described, this started happening a few days ago, did Marketo support provide any solution for you so far?

[Anonymous]

We use akamai CDN in China to deliver content and have no problems with the firewall.

[Anonymous]

Hi Jamie - forgive my ignorance.  How do you leverage Akamai CDN in China when your instance of Marketo is not?  Can you explain? Maybe this is something I can research to solve my performance issues.

Thanks in advance for any info.

Kristen

[Kenny_Elkington]

The CDN mirrors assets and proxies requests from inside mainland China, improving performance and increasing availability.

[Anonymous]

Kenny Elkington​ can you clarify if there's something we need to do to make sure we are leveraging Akamai in China behind the GF? I assume Marketo utilizes it to maximize performance behind the GF. Is there something we need to do to ensure our instance is using this CDN? We have just learned that our Chinese office can only access our landing pages when using a VPN.

[Kenny_Elkington]

This is probably something you should work with Support on.  I haven't dealt with these sorts of access issues directly in quite some time.

[Anonymous]

Is there an update on this? I have heard of data loss due to the firewall. Even with a Chinese-hosted CDN for dynamic content, there are calls that need to leave the firewall. So, even if it seems that things are working you might be losing 2 or 3 out of every 10 leads/form submissions and not realize this because you are getting 70% or 80% of them.

We are looking to host a site in China and are being proposed alternative, Chinese-specific tracking but then that takes our flow out of Marketo and affects lead transfer.

We need to understand data loss of Marketo forms on this site from lead submission (user and site in China, but not Marketo) to appearing in Marketo.

What is Marketo's data loss  over the Great Firewall of China?