Design Studio: When I grab images from the web, the files are showing as a question mark logo

[Anonymous]

@Takehiro

Yup, went to images and files and both files arent working.

@Sanford

I have a RGB one, just wanted to make the reference.

Still no luck. 

[SanfordWhiteman]

So again, what is the exact page you are getting this image from? 

[Anonymous]

@sanford

Pulling the image from our company's website: www.retailnext.net

[Tara_Petre]

Hi Herb, 

I have had sporadic issues with importing PNG files as well.  When this happens, I change the file from a PNG to a JPEG or other format, change the file name and re-upload the image to the design studio.

Hope this helps.

Tara

[SanfordWhiteman]

@Herrb I know it's from that site but I want the actual page from which you are dragging the images -- to see if there is something non-public or rewritten about the images when I get them from there.