Deliverability

[Anonymous]

I can't find the Deliverability options in My Marketo.

Is it an addon?

I'm trying to determine the email client split of our database (Outlook vs. non-Outlook clients).

[Juan_de_Dios_Ng]

Not all customers have the Email Deliverability Tool.  you should contact your sales rep for more information.

If available you can access to it follow the below image...

[Dory_Viscoglio · Accepted solution]

Hey David,

Without the deliverability tool you're still able to get a breakdown of mobile opens, platform, browser, or device. But you can't get Outlook vs non-Outlook

[Anonymous]

Thanks Dory, so it has to be setup in a Smart List to get that info?

[Dory_Viscoglio]

Yes, you can get that information from a smart list. Just use the Add Constraint tab at the top right to get those additional options.

[Anonymous]

Awesome. Doing it this way, do I need to run it separate times for each client? Or is there a way to have them all displayed and view the full list by client?

[Anonymous]

Oh, and I don't seem to have those filter contraints in Smart Lists. Do you have Deliverability? Is that perhaps why you can see them and I can't?

[Dory_Viscoglio]

I don't have deliverability, these filters should be available to you except maybe if you have spark (not sure if this is available there). But, you won't be able to get the client... just the things listed above and whether they were on mobile or not.

Are you using the "opened email" filter?

[Anonymous]

Ah, I thought I'd go a step up and do "Delivered". It makes sense that Marketo wouldn't have that info until the open the email!

Thanks!