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Deactivated user still getting Reports

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Amanda_Thomas6
Level 9 - Champion

Deactivated user still getting Reports

An employee recently left our company. Their email is forwarding to a colleague. They are receiving all the reports subscribed to by the former employee. I have deleted the user, but the reports are still being sent to the user email. Is this the way it is supposed to run? (Emailing a deleted user no matter what?) If so, how do I find all reports a user is subscribed to?

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Jenn_DiMaria2
Level 10 - Champion

Re: Deactivated user still getting Reports

Here's all the info about managing report subscriptions: Manage Report Subscriptions - Marketo Docs - Product Docs

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Jenn_DiMaria2
Level 10 - Champion

Re: Deactivated user still getting Reports

You can email reports to any email address, regardless of whether or not they are a Marketo user. You can unsubscribe people from receiving the emails by clicking on the "Subscriptions" tab in any report.

Amanda_Thomas6
Level 9 - Champion

Re: Deactivated user still getting Reports

Thanks Jennifer DiMaria​! Is there anyway to search for all reports subscribed to by an email? Or, do I have to wait to get an email in order to know that they're subscribed to a report? Also, is there a way to mass edit subscriptions? Or do I have to go to the subscriptions tab of each report?

Jenn_DiMaria2
Level 10 - Champion

Re: Deactivated user still getting Reports

Here's all the info about managing report subscriptions: Manage Report Subscriptions - Marketo Docs - Product Docs

View solution in original post

Amanda_Thomas6
Level 9 - Champion

Re: Deactivated user still getting Reports

Yay! Thanks for your help Jennifer DiMaria! Found the all subscriptions page!