Hi the community,
I'm a little bit lost in the Customer Journey reflexion. I would find some tips, help on how to start the beginin.
I explain : does exists some questions to ask ? Are some rules to respect before mapping ? Do we have to work with paid / earn media in the Diagram ?
If somebody has worked with a pdf which helped him in the past, i'm interested.
Sorry for this message, which looks like a little bit confused but is the case in my head 
kind regards dear readers
Ignace
Well, you'll want to start by moving this thread to Products (Move link at the right) since this isn't a support space.
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