Custom Token

[Jeffrey_Hanraha]

I'm trying to figure out the source of a token, we are trying to place the lead owner's email of a specific group of customer in the from address field and reply to address. I looked through the campaign but can't find were the token was created it is at a campaign level or folder level. Is there another place it could be?

Thanks,
Jeff

[SanfordWhiteman]

Is it a {{my.}} token?  You'll need to provide a bit more info.

All {{my.}} tokens, if they are functional, will be found somewhere in the folder and program tree. Just crawl up from the most granular level in Marketing Activities.

[Jeffrey_Hanraha]

Here is the token {{lead.PTD From Email:default=info@example.com}}

[SanfordWhiteman]

That's a {{lead.}} token. It corresponds to a field on the lead. Have you read about tokens in the docs?

[Jeffrey_Hanraha]

I did read the token docs, this is the first time I have come across were the token didn't assign the correct sales person address in the field based off the lead. Is their a token you would recommend? Or could it be that SalesForce is not syncing?

[Grégoire_Miche2]

HI Jeffrey,

This is a custom field, not a standard one such as {{lead.Owner Email Address}}. You need to check in the admin-> field management that this field does sync with SFDC and that it does sync with the lead and contact objects. You also need to check that the record you are using is a sync'ed one (sfdc type is not empty and contains either "lead" or "contact").

-Greg