Custom object not showing under link object drop down

[Anonymous]

Hi guys,

I'm trying to Create a Link Field for a Many-to-Many Structure and have some issues.

Custom Object 1: Links to Lead ID and has a Product ID which is supposed to serve as link field for custom object 2. This custom object 1 is already approved.

Custom Object 2: This will link to Custom Object 1 using Product ID, but I'm not able to see custom object 1 in the link object drop down. Only options I can see are Person and Company.

Attached is the snapshot:

Am I missing something here? Or this is something that needs to be enabled from back-end by requesting Marketo support team?

Really appreciate any help on this as we are stuck atm and can't progress without this.

[Josh_Hill13]

What does docs.marketo.com say?

Isn't this the point - you tie the Object to the Person or Company object? If you could tie it to another Custom Object, it would have to be fully approved, right?

[Kenny_Elkington]

You won't be able to configure it that way.  You need to provision and approve the edge object and then select a link field to the edge object from the bridge and approve it, like this:

Lead <-(lead field) Bridge (custom object field) ->Edge

[Anonymous]

Thanks Josh and Kenny for the reply.

I'm actually following the marketo docs and the Custom Object (Bridge) I want to tie is already in approved state.

See Custom Object 1:

I expected to see this custom object in the 'Link Object" drop down list and but can't see it when mapping the Edge object (as Kenny mentioned).

[Kenny_Elkington · Accepted solution]

Ah, the problem is that you have your edge linked to Leads.  That's not a valid configuration.  Your edge needs to not have a link field in order to be a valid link object.

[Anonymous]

Thanks Kenny this was really useful.

It was the invalid configuration indeed. Our team is now able to link custom objects successfully.

[gabhob_clio]

when you relate to a lead, did you need to have one connector record per lead?

or can I alternatively use one connector record for multiple leads (if for example the same ID is on multiple leads)?