Re: Contact Owner Assignment

Anonymous
Not applicable
When I import a lead acquisition list into Marketo, the original file has the contact owner identified.  However, when I check the lead database, the contact owner has been changed to whoever imported the list.  The entire list is not affected, only a percentage of the leads.  

Any insights as to what is going on?  
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3 REPLIES 3
Anonymous
Not applicable
Another possibility could be that there is simply a lag between the upload occurring and all field updates being pushed through to the Salesforce side.  When you say 'lead database' are you referring to a CRM, or do you mean Marketo's lead database?

You could also check your Admin settings to see if there are any fields or values being blocked from updating lead records via list uploads.

Anonymous
Not applicable
I double checked to make sure that the field and column name matched. I am really stumped by this since it only affects some of the leads and not all of them. 
Anonymous
Not applicable
The only idea that I have is that maybe when the list was imported the Marketo field didn't match the column name.