Conditional First Name Token

[Anonymous]

Thanks so much, Sanford. Am I doing something wrong? I'm getting this where is no first name. Happy Holidays, BTW!

[SanfordWhiteman]

Make sure First Name is selected in the treeview on the right side of the script editor.

[Anonymous]

You're a lifesaver!! Thanks so much!

[SanfordWhiteman]

Great! Mark as Correct​ when you get a chance?

[Dory_Viscoglio]

Not a new thread so they can't mark as correct   New threads are important.

[SanfordWhiteman]

Ah yes. I wouldn't bother opening this idea, but it would be cool if you could "fork" a thread to take ownership.

[Scott_McKeighe2]

Hey Robin!

I would utilize Sanford Whiteman​ 's solution here. It's the most elegant and simple form of this IF/THEN velocity for salutation.

In our use case, we needed to be able to pivot the salutation based on the recipient's honorifics. So a Doctor would get "Hi Dr. Smith," whereas a staff member would get "Hi James,".  To that end, you could really customize a salutation to whatever fits your business need, since you're evaluating a field's value to produce a desired output.