Complete form for someone else

[Anonymous]

We'd like to introduce a new form where it will be completed in two different modes:

1. By the website visitor, where the information will be added to the Lead Database in Marketo.  No problems there.
2. By the sales rep who will be talking with the prospect on the phone.  Here is the problem: we would like the sales rep to be able to complete the form based on their conversation.  What I don't know is how to link that form to the Lead profile of the prospect, not the Lead profile of my sales rep!

Advice would be greatly appreciated.

[Anonymous · Accepted solution]

Greg,

Marketo does not have a "kiosk mode" for their forms. Why can the Sales Rep not edit the record in Salesforce (or whatever CRM) while on the phone with the prospect?

[Anonymous]

Bummer. Sure, we can edit that in our CRM (SugarCRM) but I will need to add a lot of custom fields. Thanks.

[Anonymous]

Actually, you can do exactly what you would like for the sales reps.... ie have a Marketo form on a landing page where the form does not prefill and the Marketo cookie does not get set so the rep doesn't become that person. Note, this landing page and form would only used by your internal reps. You'd want a different form/landing page for the website visitor that does all the usual tracking and cookie setting. The forms on the two pages could have the same fields on them, so you can still collect the same data - but they will need to be different forms.

There's another thread with details on how to do it here, although the thread is a little confusing. https://community.marketo.com/MarketoDiscussionDetail?id=90650000000PXGpAAO

To summarize, you would do the following:
1) Create a form with pre-fill turned off for all the fields you want on the form.
2) Create a landing page template where the line that loads the munchkin code is removed. This is the line you would remove: <?php echo $mContext['endElements']; ?>
3) Create a landing page using the above no-tracking landing page template. Set the meta tags to No Index, No Follow so Google doesn't index the page.
4) Add the form to the no-track landing page (add what ever other instructions you want to give your reps on this page as well.)
5) Approve the page  and give the reps the URL to this landing page for them to fill in the information.

[Chris_Perez2]

Try this:

1. Bookmark the form in the browser
2. Open a private browsing session
3. click bookmarked link
4. fill out form
5. close form
6. Start back at step 2 for each new entry thereafter