character appearing in lead records

[Anonymous]

Is anyone else having issues with this character appearing in their lead records: �. It seems that Marketo isn't recongizing accent marks in a leads first name/last name/company name/etc. and replacing it with a � character. 

 

[Anonymous · Accepted solution]

Kristen, it could be that you are uploading lists with international characters as "CSV", in which case this is what happens. I'd upload as "tab-delimited unicode text". For our forms, we have tested and it takes the international input just fine.

[Josh_Hill13]

You need to save as CSV UTF 8.

1. Save as CSV
2. Open in Notepad
3. Save As...File Type UTF8 *.* All files (but keep .csv in file name).
4. this will resolve the problem.