I am using Behavior Score for my Relative Urgency setup and I when looking at record activity I see that when a record's Behavior Score increases, the Urgency value increases by the same amount, but what I'm having trouble identifying is the calculation the determines the decrease in a record's Urgency value goes down. It looks like the Urgency value decreases after a record has a period of inactivity, but I've looked at several records and it seems like the criteria for Urgency value decreasing is all over the place. I found the following while looking at the activity for several records:
So there doesn't seem to be a solid algorithm for the decrease in Urgency, but I'm probably missing something. Any insight is appreciated!
Hi Alex, have you ever received a proper answer to this one?
I am running into the same issue where urgency goes hand in hand with my score value and then suddenly gets decreased even when the score is still increasing on the same day. Somehow there does not seem to be a proper answer to this one anywhere as all answers start referring to the relative urgency rather than the absolute value.
Appreciate any input on progress you managed to make!
I would recommend starting your own discussion to address this question in the Products section. This initial thread was created in October of 2014 with the last response occurring a year ago. Please feel free to link to this post within your new discussion, but this way, it would provide you a way to elaborate on what is happening with people addressing your issue specifically.