Changes to Marketo Salesforce Sync – Questions and Discussion

[Anonymous]

Hi Mike, we have hit our API limit with SF 3 days in a row. We are not sure what is happening, is this due to the changes that were made in this new roll out?

[Mike_Reynolds2]

Hi Nicholas Shields​

There's really no way to know at all from here. Could be any number of different things. Best thing would be to Contact Marketo Support and check it out directly.

Thanks,

Mike

[Anonymous]

We have had some Marketo Insights degradation since yesterday... and everything slowly came back in a rolling fashion over the course of today. Was this related???

[Mike_Reynolds2]

Email insights has been backfilling data since it was released in the quarterly release. Check out the doc here for the details on that: Supplement: Email Insights Launch Process - Marketo Docs - Product Docs

It's possible that it may have just finished and that's the difference you're seeing. Hard to say without troubleshooting the instance directly though. There are a few different possibilities when it comes to performance issues. If it's still an issue, please feel free to open a case with Support and we'll gladly investigate it for you Contact Marketo Support

The email insights process wouldn't be related to this configuration change at all though. It's a separate process and doesn't start until after you recreate the new fields. The data backfill for Email Insights goes through a separate data pipeline than the one used for the backfill process here. And both go through data pipelines separate from the usual SFDC sync.

[Annika_Leihkauf]

Hello Mike!

We don't just use one Lead Score field in Marketo, but have product-specific ones. Do they all need recreation in SFDC?

Thanks,

Anni

[Mike_Reynolds2]

Hi Anni,

Custom lead scores that you've created will still work the same way. The only ones affected here will be the fields created by the MLM package when it was installed. You can see those listed here: https://nation.marketo.com/docs/DOC-3836#jive_content_id_Fields_Affected  If you're using these fields, they're the ones affected. If they're different custom fields, there's nothing to do.

Also, not sure how you have your Sales Insight set up, but if you've customized your Stars and Flames to be based off of the other custom fields, the Stars and Flames will still work in Sales Insight without any changes needed. You can check out the details on that part right here: https://nation.marketo.com/docs/DOC-3836#jive_content_id_Stars_and_Flames_Still_Function_the_Same_Wa...

[Anonymous]

Once our new fields are created in Salesforce and the backfill of data has occurred, is it safe to assume that the old MLM fields can be deleted?

[hena_wells]

Kristina Campos​, yes, that is correct.

Just keep in mind that that the act of deleting the "old MLM fields" is done by uninstalling the MLM package in sf.com (which in turn deletes all the fields that were created by the package). Sf.com documentation on Uninstalling a Package .

Aj

[Mike_Reynolds2]

Yes, as soon as the new fields are in place, the old fields in SFDC will essentially be obsolete, so go ahead and delete them. You can also just leave them there and let them be obsolete, but that could make your SFDC instance a little messy.

One thing to note, if you have any reports or workflows that pull data from these fields in SFDC, you'll need to remove those dependencies before it'll let you delete them. Uninstalling the MLM AppExchange package will remove any dependencies created by the MLM package itself, but any others that you may have would still need to be removed before deleting the fields.

Check out the Cleaning up SFDC section of our Under the Hood doc here: https://nation.marketo.com/docs/DOC-3836#jive_content_id_Cleaning_Up_SFDC and let me know if you have any other questions at all

[Anonymous]

Hi,

Creating those new custom fields and mapping them is no problem. However,

1. 1. should I do it based on the scheduling (we’re group C – Sep1)? What happens if I do it before?
2. 2. Since we’ll create the new custom fields, what to do with the old ones? They have the same field name, so this can be confusing.
3. 3. To be 100% I get this correctly – after I create the new custom fields – I can uninstall the MLM package? If so, will this solve the issue of the question #2?
4. 4. What will happen if I will rename the API name of the original fields? Meaning, instead of “mkto2__Acquisition_Program__c” to “mkto71_Acquisition_Program_Id__c” assuming I will not uninstall the MLM package.
5. 5. All of those fields are in the Lead object only, right?

Thanks,

Guy