Changed email address in SFDC, doesn't sync to Marketo
Hi, we had a few scenarios where Sales people changed the email address of a contact in SFDC. However, understandybly, this change doesn't sync to Marketo and the email address is the old one. Is there a work around? I wouldn't want Sales to create a new contact everytime an email address needs updating.
Re: Changed email address in SFDC, doesn't sync to Marketo
The SFDC record is not creating a new Marketo record in SFDC. If the contact would change companies, our team would create a new contact/account. But if the email address has changed/is invalid, they would just change the email address rather then create a new contact and loose all the previous information captured on the old contact.