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Change of email address in Salesforce, what happens?

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Andrew_Chan
Level 2

Hi all,

If a sales person changed an email address of a person in Salesforce, will it create a new lead in Marketo or the info will sync back to Marketo and the person remains the same?

Thanks

1 ACCEPTED SOLUTION
Devraj_Grewal
Level 10 - Champion Alumni

Andrew,

Another person is not created if the email address is updated, rather the sync will log an activity of the change data value and the person will just have a new email address. However, if this new email address now matches another person with the same email address, both people will then populate your "Possible Duplicates" system smart list in Database.

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2 REPLIES 2
Devraj_Grewal
Level 10 - Champion Alumni

Andrew,

Another person is not created if the email address is updated, rather the sync will log an activity of the change data value and the person will just have a new email address. However, if this new email address now matches another person with the same email address, both people will then populate your "Possible Duplicates" system smart list in Database.

SanfordWhiteman
Level 10 - Community Moderator

What do your tests show?