Did you ever figure this out/get an answer? We're in the same boat as you were back in April. Did the add Email Sent in the SFDC sync in Admin and while Sales Insight emails work perfectly, we can't seem to get the standard Marketo-sent emails to show up. Unless it's one of those things that only syncs once at night or something strange like that and we haven't given it time to actually run the sync?
Would love to know if you got any resolution.
1. Is there a duplicate email address? I could show up in the other record perhaps.
2. Only 1x per type of activity is synced per day. So if you send one contact 3 emails to test, only the first one will sync. This is why we stopped with that and just look at the email tab in Marketo Sales Insight (MSI).
Another option would be to get rid of the sync that only syncs once per type per day and just set a trigger that creates a completed task for every email sent. This would allow every email to be captured. But realize the amount of data in your SFDC instance. We stopped syncing everything but sales emails, as the rest can be seen in MSI anyway.
Diederik is right here. It could also simply be that you're not accounting for the latency in the sync. With no backlog you should still expect a 5-10 minute delay for the activity to appear in SFDC.
Thanx Diederik Martens and Kenny Elkington. I think that's the limitation I'm faced with. I'll be sure to add it to my documentation and sales training so that they understand why not all activities might be captured in their Activity History tab and will keep pushing them to use the SI tabs instead!
Great idea. Would it be possible to share how you build your smart campaign for adding MSI emails sent by a salesperson to SFDC activity history?