Can i use a custom text field to personizlae the from name?

[Anonymous]

I have a campiagn that has a list of account reps and i created a new field for thier names. I am trying to send from that specific rep because we have over 2000 different reps and the custom field doesnt seem to be working. Any suggestions?

[Justin_Cooperm2 · Accepted solution]

Hi Andy, 

That shouldn't be happening. The default value should only be used when another value isn't present. Please contact support if you continue to see this, as we would certainly like to investigate.

Justin

[Anonymous]

I actually just got it to work. It looks like whenver i added {{lead.your-new-custom-rep-field}} and it had a "default value" it automatically took the defaut. I took out the default option and it works now.

Andy 

[Anonymous]

Hi Andy,

what do you mean by "doesn't seem to be working"? Generally a token like {{lead.your-new-custom-rep-field}} should work fine in the from email field on the email.